FAQs
1. How can I place an order?
To complete your purchase, add the desired jewelry items to your cart and proceed with the payment. For further assistance, kindly reach out to us via email or WhatsApp at +92 331 5589988. We are here to provide any additional support you may require.
2. What payment methods do you accept?
We gladly accept Visa and MasterCard for credit card payments. For customers in the USA, we also accept Venmo, Zelle in addition to credit cards. Your preferred payment option is always welcomed. Please contact us for further assistance.
3. Do you offer international shipping?
Certainly, our company provides global shipping services. Additionally, we offer free shipping within Pakistan. For additional information, kindly navigate to the "Shipping and Delivery" section, located under "Customer Care" on our homepage.
4. How long does it take for my order to be processed and shipped?
For all items currently in stock, our standard processing time is one week, inclusive of shipping. However, please note that customizations and out-of-stock items may require a longer processing period, typically ranging from 6 to 8 business weeks. Rest assured, we strive to deliver your orders as efficiently as possible while ensuring the highest level of craftsmanship.
5. What is your return/exchange policy?
To gain comprehensive insights into our return and exchange policy, kindly navigate to the "Returns & Exchanges " section, located under "Customer Care" on our homepage. There, you will find detailed information regarding our procedures and guidelines for returns and exchanges.
6. Can I track my order?
Certainly, once your order is dispatched, we will promptly furnish you with the tracking information to enable you to monitor its transit and delivery progress.
7. Do you offer gift wrapping services?
Indeed, we offer exceptional services that come with an additional cost. Our commitment to providing top-notch service ensures a premium experience for our valued customers.
Welcome to House of Sonor, where our jewelry is 24 karat gold plated, nickel, and lead-free. We pride ourselves on top-notch quality and unique gemstones. Embracing exclusivity, most of our stones are unique & purchased overseas. Need something special? We can create pure silver and Gold pieces upon request. Let's make your jewelry dreams come true!
9. Do you offer customization options?
Certainly, one of our areas of expertise lies in customized jewelry design. We take great delight in collaborating with you to transform your vision into reality, whether it involves altering stone colors, sizes, or styles. It would be our pleasure to assist you in bringing your jewelry dream to fruition.
10. Are your products covered by a warranty?
We offer a one-year warranty on plating. In case of a broken piece or stone replacement within the first year, we are pleased to provide free repair services, and thereafter, a nominal charge may apply. However, kindly note that the product should be returned to our facility in Lahore, Pakistan. The customer bears sole responsibility for covering the return shipping costs.
11.What do I do if I receive a damaged or defective item?
In the event that you receive a damaged or defective item, we kindly request you to promptly notify us and provide accompanying photographs. We will expedite the process of replacing the item for you. Please bear in mind that in such instances, we do not offer refunds; rather, we will facilitate an exchange for the affected item.
12. Can I cancel or modify my order after it has been placed?
To enhance our service efficiency, we begin processing your order promptly upon placement. Consequently, any modifications or changes to the order are not permissible once it has been placed. Additionally, kindly note that cancellations are not allowed once the order is placed. We appreciate your understanding in this matter and remain committed to providing you with the best possible service.
13.How can I contact your customer support team?
For inquiries, please reach us via email at: houseofsonar@gmail.com or through WhatsApp at: +92 331 5589988. We look forward to assisting you.
14. Do you offer wholesale or bulk order discounts?
Indeed, we offer wholesale and bulk order discounts. For further inquiries and to discuss specific pricing details, please feel free to contact us via email or through our designated communication channels. We are eager to provide you with the necessary information and assist you with your wholesale requirements.
15: Can we request an exhibition in our city?
Absolutely! We’d love to exhibit in your city. For more information, kindly see “HOST A SHOW” located under "Company" on our homepage.